Privacy Policy

1. Introduction

Spaceducators ("we", "us") provides tutoring services through spaceducators.com. This policy explains what personal information we collect, why we collect it, who we share it with and what rights you have over it.

By using the site or booking a session you agree to the handling of information described here.

2. Information we collect

Personal data

Information you give us directly when you contact us, book a session or pay for one:

• Name and email address
• Subject of interest and learning goals
• Session scheduling details
• Billing information, processed by our payment provider — we do not store full card numbers
• Correspondence with our support team

Usage data

Information collected automatically when you visit:

• IP address and approximate location
• Browser type and device information
• Pages visited, referring page and time on site
• Cookie identifiers — see our Cookie Policy

3. How we use your information

We use personal data for the following purposes and no others:

• Matching you with a suitable tutor
• Scheduling, delivering and rescheduling sessions
• Processing payments and issuing refunds
• Responding to enquiries and support requests
• Sending service messages such as session reminders
• Improving the site and our matching process
• Meeting legal and accounting obligations

4. Information sharing

We do not sell personal data. We share it only in these circumstances:

• With the tutor matched to you, limited to what they need to teach the session
• With service providers acting on our instructions — payment processing, email delivery, analytics and support tooling
• Where required by law, court order or a valid request from a public authority
• In connection with a merger or acquisition, subject to this policy continuing to apply

5. Data security

Data is transmitted over encrypted connections and stored with access limited to staff who need it. Tutors see only the information required to run your sessions.

No system is perfectly secure. If a breach affects your data we will notify you and the relevant authority within the timeframes the law requires.

6. Your rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you
• Correct information that is inaccurate or incomplete
• Request deletion of your data where we have no overriding obligation to keep it
• Object to or restrict certain processing
• Receive your data in a portable format
• Opt out of marketing email at any time
• Lodge a complaint with your data protection authority

To exercise any of these, email [email protected]. We respond within 30 days.

7. Children's privacy

We tutor students under 18, but accounts and bookings must be made by a parent or legal guardian, who provides consent for the minor's data to be processed.

We do not knowingly collect personal data directly from a child under 13 without verified parental consent. If you believe we have, contact us and we will delete it.

8. Changes to this policy

We may update this policy. The revision date at the top of the page always reflects the current version, and material changes will be notified by email where we hold your address.

9. Contact us

Questions about this policy can go to the address below.